Just Eat to lay off around 450 employees, partly automating operations

By Alban Kacher

Europe's biggest food delivery company by revenue, Just Eat Takeaway TKWY, will reduce its workforce by around 450 as part of a review of its cost base and operations, a company spokesperson told Reuters on Thursday.

The cuts will affect employees across several functions and countries, including customer service and sales administration, the group said.

Just Eat is integrating automation and artificial intelligence into its operations, including transitioning manual customer service tasks to automated systems, it said.

The measures will impact less than 5% of the group's total workforce, the spokesperson said.

In July, Just Eat's German branch, Lieferando, also announced plans to cut about 2,000 courier jobs in Germany from the end of this year.