LIVEPERSON INC SEC 10-Q Report
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LIVEPERSON INC, a leading provider of conversational AI and messaging solutions, has released its Form 10-Q report for the third quarter of 2025. The report provides a comprehensive overview of the company's financial and operational performance, reflecting both challenges and strategic initiatives aimed at future growth.
Financial Highlights
- Revenue: $64.7 million, a decrease of 24% from the comparable period in 2024 due to customer cancellations and downsells.
- Loss from Operations: $(16.9) million, an improvement from $(36.4) million in the comparable period in 2024, reflecting cost reduction efforts.
- Net Loss: $(14.1) million, an improvement from $(35.6) million in the comparable period in 2024.
- Basic Net Loss Per Share: $(0.15), improved from $(0.40) in the comparable period in 2024.
- Diluted Net Loss Per Share: $(0.24), improved from $(0.40) in the comparable period in 2024.
Business Highlights
- Revenue Segments: The company's revenue is generated from hosted services and professional services. Hosted services revenue decreased to $55.1 million from $71.5 million, while professional services revenue decreased to $9.6 million from $13.7 million compared to the same period last year.
- Geographical Performance: Revenue from the Americas region decreased significantly to $41.6 million from $62.0 million. EMEA region revenue remained relatively stable at $14.2 million, and APAC region revenue was consistent at $9.0 million.
- Operational Efficiency: The company has reduced its headcount in cost of revenue and sales and marketing departments, reflecting a decrease in business services and outsourced contracted labor costs.
- Future Outlook: The company anticipates short-term attrition to continue through the first half of 2025, with a transition toward positive net new annual recurring revenue expected in the second half of 2025. This is due to the installation of a new customer success motion aimed at improving retention rates.
SEC Filing: LIVEPERSON INC [ LPSN ] - 10-Q - May. 08, 2025