TTEC Holdings, Inc. SEC 10-Q Report

TTEC Holdings, Inc., a global customer experience (CX) technology and services company, has released its Form 10-Q report for the third quarter. The report provides a comprehensive overview of the company's financial performance and operational highlights, reflecting both challenges and improvements in various areas of its business.

Financial Highlights

Revenue: $534.2 million, reflecting a decrease from $576.6 million in the prior year period, indicating a decline in sales performance.

Operating Income: $24.2 million, showing an improvement from $22.7 million in the prior year period, suggesting better operational efficiency.

Net Income: $3.2 million, compared to $0.5 million in the prior year period, highlighting a significant increase in profitability.

Net (loss) income attributable to TTEC stockholders: $1.4 million, compared to a loss of $2.3 million in the prior year period, indicating a turnaround in shareholder returns.

Net income (loss) per share attributable to TTEC stockholders - Basic: $0.03, compared to a loss of $0.05 in the prior year period, reflecting improved earnings per share.

Net income (loss) per share attributable to TTEC stockholders - Diluted: $0.03, compared to a loss of $0.05 in the prior year period, showing enhanced diluted earnings per share.

Business Highlights

Revenue Segments: TTEC operates through two main segments: TTEC Digital and TTEC Engage. TTEC Digital focuses on CX technology and services, including Contact Center as a Service (CCaaS), CRM, and AI and Analytics. TTEC Engage provides digitally enabled CX operational and managed services for large enterprise clients, offering customer care, acquisition, growth, retention services, tech support, fraud mitigation, and back-office solutions.

Geographical Performance: The company provides services in various regions, with revenue contributions from the United States/Canada, Philippines/Asia Pacific/India, Europe/Middle East/Africa, and Latin America. The United States/Canada remains the largest market, followed by significant contributions from the Asia Pacific region.

Operational Footprint: TTEC delivered services in 22 countries across six continents, employing approximately 50,000 customer care associates, consultants, technologists, and CX professionals. This global presence supports the company's ability to deliver comprehensive customer experience solutions.

Future Outlook: TTEC aims to maintain its market leadership in the CX industry through strategic collaboration between its Digital and Engage segments. The company is focused on expanding its capabilities in AI and Analytics, enhancing its service offerings, and leveraging its global delivery model to meet client needs.

SEC Filing: TTEC Holdings, Inc. [ TTEC ] - 10-Q - May. 08, 2025