ZM: Zoom Crowned UCaaS Leader — But $150M Security Settlement Lingers

Court: N.D. California

Case: 3:20-cv-02353

Zoom ZM just scored a major endorsement from Forrester, being named a "Leader" in the Q3 2025 Wave for Unified-Communications-As-A-Service (UCaaS) — backed by top customer satisfaction and robust product innovation.

• Best-in-class meeting experience and chat intelligence
• Advanced AI Companion for notetaking + workflow automation
• Top marks in security, scale, and hybrid support
• Vertical-specific features and no-code workflow tools
• 99.999% SLA for phone systems, with local backups for meetings and messaging

Zoom’s pivot toward meaningful collaboration with AI-driven functionality is paying off. According to Forrester:

Zoom also topped the scorecard in vision, innovation, and supporting services — areas that signal future momentum.

Zoom’s users reportedly benefit from the entire suite, modernizing both communication and internal workflows. It’s a shift from being just a “meetings app” to a collaborative AI-powered productivity platform.

Despite the accolades, Zoom continues to reckon with past security failures. The company recently agreed to a $150 million settlement related to 2020-era investor claims over encryption misstatements and unauthorized data sharing.

• Class Period: April 6, 2020 – September 16, 2025
• Case: 3:20-cv-02353 in N.D. California
• Claim Status: Claims are currently being accepted.

• In 2020, reports revealed Zoom’s so-called "end-to-end encryption" was actually transport encryption.
• User data was reportedly shared with third parties including Facebook.
• On March 27, 2020, ZM dropped by 19.62% after the news.
• Lawsuit followed, citing misleading claims on security and data privacy.

Zoom has now settled with investors for $150M — a step toward closing the chapter on its data privacy scandal.

👉 You can check more information about it and file for a payout HERE.