ZM: AI Momentum Accelerates with 16-App Integration — But a $150M Privacy Settlement Still Echoes

Court: N.D. California

Case: 3:20-cv-02353

Zoom ZM continues to expand its AI capabilities, recently launching Custom AI Companion integrations with apps like Salesforce, Jira, Asana, Box, and more — marking a major step toward becoming a full-fledged productivity hub across platforms.

At the same time, the company was recognized as a leader in UCaaS in Forrester’s Q3 2025 Wave report, earning top scores in meeting experience, chat intelligence, AI assistant capabilities, and platform scale. But despite its innovation, Zoom is still navigating the legal aftershocks of its early-pandemic privacy issues.

• Custom AI Companion add-on now connects to 16 major platforms
• Expands to Teams, Meet, and Zoom Docs
• AI-generated summaries, tasks, and video clips across meetings
• Strong marks in security, collaboration, and hybrid support
• Positioned as a market leader in Forrester Q3 2025 report

With features like voice-to-summary for in-person meetings, customizable AI avatars, and agenda automation, Zoom is clearly pushing toward ambient productivity at scale.

Zoom agreed to a $150 million investor settlement tied to allegations of misleading encryption claims and unauthorized data sharing during its massive growth surge in 2020.

• Jul 2019: Encryption vulnerabilities surface in media reports
• Mar 26, 2020: Reports reveal data shared with Facebook and others
• Mar 27, 2020: ZM drops 19.62% on privacy concerns
• May 18, 2020: Investors file suit alleging misleading security claims
• Jul 12, 2023: Zoom agrees to settle for $150M

• Falsely claiming end-to-end encryption when using weaker protocols
• User data exposed to third parties without proper disclosure
• Failing to address known vulnerabilities during hypergrowth
• Misleading investors on security posture during the 2020 boom

• Eligible if you held ZM from April 18, 2019 – April 6, 2020
• Settlement amount: $150,000,000
• Court: N.D. California | Case No: 3:20-cv-02353
• Late claims may still be accepted, subject to court approval
• Payouts usually disbursed 8–12 months post-judgment

👉 You can check more information about it and file for a payout HERE.

While Zoom's future is increasingly shaped by agentic AI, the aftermath of its early security missteps continues to ripple. For long-term investors, trust — alongside innovation — remains central to the Zoom thesis.